Brightwork have an excellent opportunity for an Customer Service Administrator to join our client in Cumbernauld.
This is an ongoing temporary role based full time on-site at their fast paced office - Hours of work will be 5 days over 7 working on a back shift between 12pm and 9pm.
Working within their busy offices, the successful candidate will join the team in providing key support to their CS Administration team, duties will include:
- Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
- Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's
- Keeping on top of busy workload, prioritising tasks and working to deadlines.
- Acting as a main point of contact for the department.
- Investigating and resolving complex customer account queries /issues
The ideal candidate will have:
- Previous Customer Service experience and strong Administrative skills
- Excellent customer service skills and ability to juggle enquiries whilst using internal systems
- Experience working with databases and running reports from these
- Ability to work well under pressure and pick up new systems/processes quickly
- Have access to own vehicle due to location of site and limited public transport links
The successful candidates will be req...