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IT Support Analyst (Law Firm), Hemel Hempstead
Client:
DGH Recruitment
Location:
Hemel Hempstead, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL
We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a reputable law firm in London on a permanent basis.
Summary:
The Service Desk Analyst will report to the Service Desk Manager and work alongside Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary contact within the IT Service Desk, requiring excellent customer service skills, the ability to multitask, and to remain calm under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to all staff.
* Responding to incidents and requests reported via all mediums.
* Accurately recording incidents and requests and responding within the set SLA.
* Maintaining and updating incident/request records.
* Alerting senior team members of recurring issues and potential problems.
* Keeping customers informed and updated.
* Escalating issues to senior staff and third-party suppliers when necessary.
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365.
* Understanding of PC hardware and operating systems.
* Experience with Active Directory.
* Experience logging tickets in ITSM software.
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