Location: Dunstable, United Kingdom Hours: Full-time (40 hours/week) Contract Type: 12-month fixed-term Gilson is a global leader in liquid handling, purification, and extraction solutions for the life sciences. We empower scientists with reliable tools and services that ensure reproducibility and traceability in the lab. We’re looking for a Customer Support Coordinator to join our UK team on a 12-month fixed-term contract in Dunstable. If you're passionate about delivering exceptional customer service, fluent in English (plus another EU language), and experienced with ERP/CRM systems—this could be your next opportunity! What You’ll Do Respond to customer inquiries on orders, stock, and pricing Provide first-level technical support after training Manage customer accounts, pricing, and item setup (SharePoint) Maintain CRM records (Salesforce) and support the quote process Process sales orders via phone, email, fax, and web (ERP system) Handle back orders, billing disputes, and complaints Support credit collection and pipette after-sales processes Assist with planning and invoicing of on-site services Participate in inventory checks and ensure SOP compliance Be the Voice of the Customer across Gilson departments What You Bring 2 years of customer service experience Experience supporting customers across the EU Fluent in English plus one additional EU language (French, Spanish, German, or Italian preferred) Knowledge of Incoterms and international shipping Proficiency with ERP and CRM systems (Salesforce a plus) Strong Microsoft Office skills Digitally oriented and tech-savvy Excellent communication and relationship-building skills What We Offer 25 days holiday (plus UK public holidays) Pension scheme A collaborative, international work environment The opportunity to make a real impact on customer satisfaction