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Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, working with global brands such as Google, Oracle, and HPE, as well as AI startups.
Due to increased demand and growth, we are looking for a talented Client Success Manager to join our team in Liverpool.
Responsibilities include:
1. Project managing campaigns from setup through to renewal and growth.
2. Managing first-level contact with clients daily via Zoom and email.
3. Creating and presenting campaign status reports internally and externally.
4. Attending and managing weekly calls, monthly insights, quarterly reviews, and project launch meetings.
5. Collaborating internally with Client Success Administrators, Account Directors, and Co-Founders.
6. Working with the service delivery team to exchange information with clients.
7. Checking work accuracy and providing feedback for necessary changes before client presentation.
8. Understanding client objectives, internal marketing and sales strategies, and their relation to our work.
9. Retaining 100% of clients through effective project and program management, optimization, and suggestions.
10. Proactively communicating successes and areas for improvement to clients regularly.
11. Assisting with commercial discussions and actions.
12. Escalating significant upsell opportunities to Account Directors and Co-Founders.
Qualifications:
* Customer satisfaction and retention skills.
* Strong analytical skills.
* Relationship-building abilities.
* Excellent customer service and interpersonal skills.
* Ability to multitask and prioritize effectively.
* Highly organized.
* Experience in B2B tech or sales development industry is desirable but not necessary.
* A bachelor's degree in Business, Marketing, or a related field is desirable but not necessary.
Details:
* Full-time, on-site, 08:30 - 17:00.
* Location: City Centre near Bold Street, L1.
* Fun, growing company with exposure to great clients.
* Uncapped commission package.
* Clear career progression.
Seniority level: Entry level
Employment type: Full-time
Industry: Marketing Services
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