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Role Description
Are you ready to embark on a rewarding journey with our Direct Customer Contact team in Lancaster? We’re seeking an enthusiastic and proactive individual to come and join our fantastic team in banking assurance or broker markets, where you’ll become a key player as a direct customer assistant. In this dynamic role, you’ll be the friendly face and reassuring voice that our customers turn to, expertly guiding them through their insurance needs with clarity, empathy, and professionalism. This is not just a job; it’s a chance to make a meaningful impact on people’s financial wellbeing while building relationships. You’ll have the opportunity to provide personalised support that truly makes a difference. Plus, you’ll be part of a team that champions continuous learning and professional growth. Dive into the Global P&C Academy accreditation to sharpen your underwriting skills, and enjoy complimentary access to premier training platforms like DataCamp, Databricks Academy, and LinkedIn Learning. The start date for this role will be in March 2026 and assessment days will take place across 22nd, 27th and 29th January.
Salary Information
Starting at £24,500. Your pay reflects your experience, skills, and the location of your role, but remember, salary is just one aspect of our comprehensive reward package.
About You
* Deliver exceptional service to our customers, ensuring their needs are met with care and precision.
* Engage directly with customers to understand their unique situations and provide clear, helpful guidance.
* Collaborate with colleagues to create seamless and memorable customer experiences.
* Handle customer information responsibly, adhering to all regulatory standards.
* Share your knowledge, support your teammates, and celebrate successes together.
Essential Skills
* Outstanding communication skills, both in person and over the phone.
* A genuine passion for your own development and growth.
* Practical knowledge of MS Office and MS Outlook.
What We Will Offer You
* Flexible buy/sell holiday options
* Hybrid working
* Annual performance related bonus
* Contributory pension scheme
* Development days
* A discount up to 50% on a range of insurance products including car, home and pet
* Retail discounts
* Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications. Hr-recruitment@allianz.co.uk
Contact
Matthew McKevitt
Closing date 09/01/2026 We reserve the right to close the advert early if we reach enough applications.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
* Financial Services and Insurance
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