Service Architect (Bid and Programme)
Location: Farnborough, with opportunity for working at home and occasional travel to customer sites.
Security Clearance Level: DV
Leidos has more than 30 years of experience developing and running some of the largest government systems in the world. This role expands our UK-based technical team that supports the UK Government’s delivery of critical systems. Join our team to further develop your skills while supporting systems key to the defence of the UK and partner nations.
What will I be doing?
* Service Architecture: Defining the service approach to enable technical and business service delivery for client environments
* Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment.
* Service Transition Ownership: Lead service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations.
* Stakeholder Collaboration:
o Customers: gain their acceptance in your capability
o Bid teams: build trust and develop compelling service solutions
o Engineering: ensure supportability and operational readiness
o Solution Architects & Security: influence technical design from a service operations perspective
o Programme Manager & Scrum Master: align service readiness with delivery milestones
o Head of Live Service and ITSM Function Leads: ensure operational acceptance criteria are met
o Technical Leads: define support models and ensure documentation and handover requirements are clearly understood
* Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs.
* ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including:
o Incident, Problem, and Change Management
o Service Level Management
o Knowledge Management
o Continual Service Improvement
* Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards.
* Continuous improvement & innovation: Identify opportunities for improvement, process & cost efficiency, and innovation. Introduce best practices in service management, automation, and monitoring.
* Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures.
What does Leidos need from me?
You will have experience designing full end-to-end service solutions in large-scale enterprise environments. You must understand enterprise IT technologies, infrastructure components, platforms, and business processes. You must be highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation, and experienced in large scale outsourcing bid responses, particularly government model contracts.
The Service Architect must have:
* Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments
* Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master)
* Demonstrable experience in:
o Designing and implementing service models within large programmes
o Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement
o Creating Service Design Packages and contributing to Operational Acceptance Criteria
o Creating compelling text for PQQ and bid activity
o Development of cost models for new business
* Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels
* Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning
* Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams
Desirable skills
* ITIL 4 Managing Professional or ITIL Expert certification
* Experience working in secure or regulated environments (e.g., central government, finance, defence, healthcare)
* Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent
Clearance Requirements
Clearance for Role: DV
Benefits
* Contributory Pension Scheme
* Private Medical Insurance
* 33 days Annual Leave (including public and privilege holidays)
* Flexi-time in accordance with programme priorities
* Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays, cycle to work scheme)
Pay Range
£75,800.00 – £99,800.00 (general guideline only; actual compensation may vary)
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!
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