Flexible Administrator/Crisis Worker – Penrith, Cumbria (36–42 hours/week)
About Us
Founded by passionate clinicians on a mission to provide expert, patient‑centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Driven by our values – "Be Kind" and "Do the Right Thing" – we provide holistic and trauma‑informed care that improves the immediate and long‑term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, we ensure equal, effective and efficient services for all.
About The Role
Location: The Bridge Way SARC, Cumbria
Salary: £27,920.97 pro rata based on 42 hours per week (£12.75 per hour)
Hours: 36–42 hours per week
Rota: 12‑hour shifts Monday–Sunday 9am–9pm
This vacancy offers a compassionate professional the opportunity to support victims of sexual assault within a growing, innovative and market‑leading service provider within Sexual Assault Referral Centres (SARC). The role of Flexible Administrator/Crisis Worker is critical in providing victims with the dedicated support and care required, acting as an advocate for patients who attend the centre, empowering service users to feel in control and supporting them throughout the forensic process.
Key Responsibilities
* First point of contact for service users.
* Administration and support for service users and their families, including preparing the patient and assisting in the collection of forensic evidence.
* Support the SARC Manager with day‑to‑day running of the centre.
* Maintain high standards of DNA anticontamination between forensic cases (cleaning).
* Assist patients and liaise with other agencies regarding the management of the service user pathway.
* Act as an advocate during patients' time at the SARC, providing support and preparation.
* Liaise closely with wider stakeholders such as Police, NHS England, ISVA and Social Services.
* Contribute as a key player within the SARC team and wider company network.
Company Benefits
* Enhanced sickness pay scheme
* Enhanced maternity pay after 1 year of service
* Enhanced neonatal/adoption pay after 1 year of service
* Well‑being programme
* Advanced rota planning for better work‑life balance
* 6 weeks annual leave
* Pension scheme
* Life assurance
* Apprenticeships
* Employee assistance programme
* Long service/Team of the month awards
* Range of accredited and CPD training courses and masterclasses
* Funding for higher education courses after one year of service
Essential Skills
* Good IT skills
* Experience working in a supportive or customer‑focused environment
* Knowledge and understanding of safeguarding children and adults
* Knowledge and understanding of confidentiality
* Experience completing administrative duties
* Female applicants only – genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e
* UK driving licence and access to a vehicle (additional travel may be required)
* Advanced DBS and Level 2 Police vetting required
Desirable Skills
* Experience working with individuals who may have complex needs
* Experience working with individuals who have experienced sexual assault/violence
* Experience creating and utilising resources and using distraction techniques
* Project development and outreach experience
* Training and presentation skills
DEI Statement
Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, inclusivity, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
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