Job Role: Service Manager (Ground Care Machinery) Location: Northampton, Northamptonshire (accepting applications from surrounding counties) Salary: £40,000-£45,000 per annum Bonus up to £6,000 per annum Hours: Monday-Friday, 08:00-16:30 / 17:00 Job Type: Full time, Permanent Overtime: Available at 1.5x The package: · Bereavement leave · Free parking · On-site parking · Sick pay · Up to 23 days of holiday bank holidays an extra well-being day · Overtime Available at 1.5x · Company & Performance Bonus - Up to £6,000 per annum / £500 per month · Ongoing training and development opportunities · Work with premium brands in a forward-thinking dealership · Be part of a respected, family-run business that truly values its team Key Responsibilities: · Leadership: Support the growth, development and expansion of the team surrounding engineers and office based staff. Support the interviewing and onboarding process, carrying out appraisals and discuss routes to improve efficiency · Engage directly with customers: Communicate effectively with customers to understand their needs, provide solutions, and deliver high-quality service. · Maintain accurate records: Keep detailed logs of all repairs, services, and parts used to ensure transparency and accountability. · Ensure adherence to industry standards and safety procedures: Follow all relevant guidelines and protocols to maintain a safe working environment. Essential Qualifications and Skills: · Proven experience: Demonstrated experience working within Manufacturing, Logistics, agricultural, Plant as a service, workshop or depot manager showcasing your ability to handle various technical challenges & leadership skills · Strong problem-solving abilities: Exceptional diagnostic skills to identify and resolve issues efficiently. · Excellent communication skills: Ability to interact with customers and team members effectively, ensuring clear and concise information exchange. · Customer service mindset: A commitment to providing outstanding service and building strong customer relationships. · Self-motivated and team-oriented: Ability to work independently while also collaborating effectively within a team environment. · Valid UK driving licence: Required for travel to customer sites and other work-related locations. About Interaction Recruitment: Interaction Recruitment has specialist consultants across various industries in the UK, including Finance & IT, Technical & Engineering, Industrial, Commercial, and Hospitality. We offer both temporary and permanent support. For more information about this position or to discuss other opportunities, please contact Michael at (phone number removed) or email. Thank you for taking the time, we hope to speak in the near future. Similar roles: Grounds Maintenance Technician, Agricultural Engineer, Horticultural Technician, Farm Machinery Mechanic, Turf Equipment Technician INDNH