Taunton Deane West PCN (Wellington and Wiveliscombe) are looking for a full time administrative care coordinator to join their team.
The Administrative Care Coordinator plays a key role in delivering high‑quality administrative and personalised care support across Taunton Deane West Primary Care Network (PCN). Working across Lister House and Wellington Medical Centre, the post holder ensures the smooth organisation of MDT meetings, proactive coordination of care for patients and efficient completion of core practice administrative tasks, including appointment booking, summarising communication handling and accurate record‑keeping.
They will work closely with GPs, MDT members, Social Prescribing Link Workers and Health & Wellbeing Coaches to support the delivery of the PCN DES, ensuring patients receive personalised, holistic care. This includes shared decision‑making, care navigation, population‑health‑driven case finding and support planning for individuals with complex needs, long‑term conditions, frailty, cancer or those living in care homes.
The role is essential in reducing health inequalities, enhancing patient experience and ensuring seamless coordination across services, acting as a reliable point of contact for patients, carers and professionals.
This advert will close Sunday 28th December with interviews in early January.
For any questions about the role please email Maria on the email address attached in the advert.
Main duties of the job
* Coordinate and provide cover for MDT meetings, including preparing agendas, gathering information, attending meetings, producing accurate minutes and maintaining action logs.
* Use clinical systems and population‑health tools to identify patients requiring proactive coordination and support.
* Support with Practice and PCN administration such as book appointments, manage enquiries, process documents, referrals and administrative workflows, ensuring accurate and timely updates to patient records.
* Support shared decision‑making and personalised care and support planning, working closely with Social Prescribing Link Workers and Health & Wellbeing Coaches.
* Provide high‑quality care navigation, helping patients understand care options and access community, social and self‑management resources.
* Maintain communication across primary care, community, social care and voluntary services to ensure smooth transitions and holistic support.
* Uphold governance, confidentiality, CQC requirements and safe working practices, contributing to public health campaigns and high‑quality patient care.
* For more details please see attached job description.
About us
Taunton Deane West Primary Care Network is an NHS collaboration between 2 GP practices – Wellington Medical Centre and Lister House Partnership. Our surgery teams are working closely with each other, enjoying the ability to share expertise and resources, to develop new services. As an approved PCN Learning Organisation there is a focus on creating a learning culture and enabling both learners and educators to thrive.
Our vision is to continue to improve the quality of care that we provide in alignment with the need of our patient population. Because we are part of a PCN, we are able to take advantage of additional staff roles that are now available to support all of our patients. These additional roles help us to provide the right care at the right time, from the right professional.
Job responsibilities
Please see attached administrative care coordinator and person specification document for full breakdown of duties.
Person Specification
Experience
* Minimum 2 years experience in health, social care or administrative roles
* Experience working with confidential information
* Experience of MDT or multi‑disciplinary settings
* Experience performing administrative duties including booking appointments
* Experience summarising information or minute‑taking
* Understanding of NHS systems, primary care and PCN structures
* Knowledge of medical terminology
* Experience using EMIS or other clinical systems
Qualifications
* NVQ Level 2 or equivalent
* Willing to undertake Level 3 training – apprenticeship as per PCN DES
* Willing to undertake PCI‑endorsed Care Coordinator training
* Training related to care coordination, administration or personalised care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience
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