Job Title: Customer Liaison Officer
Location: Croydon
Contract: 12-month fixed contract
Salary: Up to £29,988.00 per annum, including Car Allowance or a commercial vehicle
About the Role
We are seeking a dedicated Customer Liaison Officer to support our Croydon contract. Your role will be to deliver exceptional customer service and contribute to social value activities in our communities.
Key Responsibilities
* Work closely with the Customer Success Manager and contract lead to enhance customer experience, engagement, and social impact.
* Provide front-line customer service and training, acting as a Mears brand ambassador.
* Support social value activities and ensure effective communication with customers.
* Handle customer complaints professionally and resolve issues efficiently.
* Coordinate customer engagement initiatives across multiple channels.
* Manage customer appointments and relationships, ensuring timeliness and quality.
Person Specification
* Previous experience in customer service
* IT literate with excellent communication skills
* Customer-focused with the ability to build relationships
* Full driving license and ability to manage time effectively
* Strong influencing and negotiation skills
* Experience in social housing is desirable
Benefits & Opportunities
* Competitive salary and company vehicle
* Great benefits including holiday purchase and long service recognition
* Opportunities for career progression
* Additional benefits: maternity/paternity leave, annual leave, sick pay, wellbeing programs, volunteering days, Sharesave scheme, discounts through Mears Rewards
Additional Information
All roles require eligibility to work in the UK. A valid driving license is necessary for driving a Mears vehicle. DBS/Security checks are mandatory before employment.
To apply, contact: Laura Bourne. We are committed to diversity, inclusion, and supporting veterans and social mobility initiatives.
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