Job Description This role is based 5 days a week at our Shirebrook HQ As part of our People Services function, you’ll be central to providing a seamless colleague experience across the employee lifecycle. We are seeking a confident and detail-oriented Team Leader to lead a team of People Service Administrators. You’ll be responsible for overseeing the delivery of consistent and efficient HR administrative services while driving continuous improvement across our core systems and processes. Reporting to the Head of People Services, you’ll work closely with the People Operations Lead and People Systems Lead to enhance process efficiency across the broader People Operations team. You'll also assist with managing key administrative areas such as employee benefits, the processing of Purchase Orders via our internal costing system and ensuring data integrity within our HRIS system iTrent. Lead, support, and develop a team of People Services Administrators to ensure timely and accurate delivery of HR services Manage ticket queues using Halo ITSM, assigning and prioritising workload to meet service level expectations Oversee HR transactions through iTrent, including onboarding, contract changes, family friendly, leavers, and data maintenance Monitor and coordinate Kronos Time & Attendance processes, ensuring accuracy for downstream payroll activities Raise and process Purchase Orders in line with internal controls and budget tracking, using the business’s costing system Act as a key point of contact for escalated or complex People Services queries, ensuring resolution and customer satisfaction Work closely with the People Operations Lead and People Systems Lead to review and refine end-to-end processes Maintain compliance with data protection and employment legislation across all areas of service Support reporting, audits, and management information requests as required by internal stakeholders