Support Officer – Public Realm
East Suffolk Services Limited is offering a full‑time, fixed term (12 months) position in Ufford, Woodbridge, Suffolk.
Salary: £28,598 – £31,022 per annum (Band 4).
Hours: 37 per week.
Responsibilities
* Provide high‑quality customer service and administrative support, handling enquiries face‑to‑face, by phone and email.
* Manage a high volume of calls and correspondence while performing under pressure.
* Respond to customer feedback, compliments and complaints, ensuring timely resolution in line with company policies.
* Support the Grounds Maintenance and Building Cleaning teams and liaise with other departments and external clients.
* Maintain accurate records and ensure compliance with GDPR.
Requirements
* Experience working in a varied administrative role.
* Ability to prioritise and multi‑task within tight deadlines.
* Working knowledge of Microsoft Office packages.
* Good understanding of GDPR regulations.
* Effective communicator with excellent organisational skills.
* 5 GCSEs (Grade C or above) including English Language and Mathematics.
* NVQ Level 3 in Business Administration or Customer Services (or equivalent) or considerable similar experience.
* Ability to travel between Ufford and Lowestoft offices.
Benefits
* Health and wellbeing package through Canada Life, including online GP access and life insurance.
* Competitive, matched pension scheme through Royal London.
* Access to support networks and wellbeing initiatives.
* Learning and development opportunities tailored to the role.
* Exclusive discounts on tech, holidays, travel, fashion, health and beauty.
* Car benefit scheme and cycle‑to‑work scheme.
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