What You’ll Do in This Role
* Be the first point of contact when checking in late arrivals and walk‑ins.
* Ensure a warm, friendly and genuine welcome.
* Handle duties such as cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and preparing breakfast for the next day.
* Ensure guest and business safety and security is top priority at all times.
* Evacuate all guests and team from the business safely and quickly in the event of a fire.
* Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What We Look For in Our Night Porters
* Passionate about guest care.
* Can‑do attitude.
* Professionalism under pressure.
* Great eye for detail.
* Enjoys and wants to be an active member of a team.
* Excellent verbal communication.
* Understanding of what excellent guest service looks like.
What’s in It for You
* Flexible shifts - to fit around the other important things in life.
* Massive 33% discount across all our brands (e.g., Miller & Carter, Toby Carvery, All Bar One).
* Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
* Never a dull moment – fun, laughs and lifelong friends!
* Team socials – work hard, play hard!
* Pension plan.
* 28 days paid holiday.
* High‑street shopping discounts.
* Free shares.
* Free employee helpline – to support you with whatever life throws at you.
Compensation: Competitive salary.
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