Our client is a prestigious, chartered, and award-winning construction consultancy with a strong reputation for excellence. Specialising in quantity surveying, project management, and contractual services, they deliver high-quality, tailored solutions across a diverse portfolio of construction projects. With a commitment to professional development and service innovation, they offer a dynamic and supportive environment for talented individuals looking to grow their career within a respected consultancy. They are now seeking a proactive Business Operations Assistant to support day-to-day business activities and assist in the smooth running of internal systems and processes. Working closely with the Practice Manager, this role is ideal for a highly organised individual with strong administrative experience and a keen eye for detail.
This is a varied position offering exposure to CRM, project management, and finance tools, as well as opportunities to get involved in social media, compliance, and team coordination.
Salary: Up to £30,000
The Role
Administrative Support
* Provide ongoing assistance to the Practice Manager with scheduling, documentation, and internal communications
* Help coordinate internal meetings, training sessions, and team events
* Assist in the preparation of reports, presentations, and other internal materials
Systems & Data Support
* Support the accurate use and maintenance of platforms including CRM, project tracking, time logging, and finance tools (e.g., Pipedrive, ASANA, Everhour, Xero)
* Troubleshoot system issues and liaise with support teams when needed
* Deliver basic training or guidance to team members on system use
Process Compliance & Improvement
* Help monitor internal compliance with procedures, especially around data accuracy
* Conduct regular checks on system records and contribute to ongoing improvements in workflow efficiency
Customer Enquiries & Support
* Handle inbound enquiries professionally and direct them to appropriate team members
* Assist in managing customer feedback and contributing to client satisfaction initiatives
Financial & Invoicing Support
* Support invoice generation, ensuring accuracy and timely distribution
* Assist with monitoring outstanding payments and maintaining financial records
Office & General Administration
* Help with procurement of supplies and basic office logistics
* Manage inbound communications including calls, emails, and post
Team Support & Coordination
* Work closely with the Practice Manager to maintain a well-coordinated administrative function
* Foster a supportive and collaborative team environment
Social Media & Marketing
* Assist in creating and scheduling social media content
* Monitor engagement and respond to messages/comments professionally
* Contribute to the company’s online presence and visibility strategy
Compliance & Quality Monitoring
* Support communication and documentation processes for internal audits and customer feedback loops
* Assist with periodic quality checks in collaboration with the compliance team
Health & Safety Awareness
* Contribute to maintaining a safe and compliant working environment as appropriate to your role
The Person
* Strong organisational and time management skills
* High attention to detail, particularly in documentation and data input
* Confident verbal and written communication
* Familiarity with systems such as CRM, project tracking, or finance platforms (Pipedrive, ASANA, Xero, etc. – desirable)
* Positive team player with a proactive, problem-solving mindset
* Adaptable and willing to learn new technologies and processes
Qualifications & Experience:
* Previous experience in an administrative or office support role
* Background in construction or professional services (desirable)
* Comfortable with Microsoft Office (Word, Excel, PowerPoint)
* Professional attitude and strong work ethic
Professional Development Opportunities:
* On-the-job training in software, systems, and business processes
* Broad exposure to practice and project management activities
* Opportunities for progression within the business support team
* Ongoing development with modern tools and technologies
To Apply:
If you are organised, tech-savvy, and thrive in a collaborative environment, we’d love to hear from you. Contact the team on 02085497212 or submit your CV using the link below