Location: Hybrid / Ilkley LS29 8FL, UK
job type: Permanent / Full-time
Sector and subsector: Client Services | Account Management
Salary: Competitive salary
SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.
SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.
HOW WILL YOU MAKE A DIFFERENCE?
The Head of Enterprise & Partners owns the commercial performance and long-term value of the company’s most strategic customers and partners.
Reporting to the C-suite, this senior commercial leadership role sets and executes the strategy for high-value enterprise and partner accounts, directly supporting the company’s £100m revenue ambition.
The role leads a team of Account Directors and delivers results through them, driving renewals, retention (GRR) and expansion (NRR) across the portfolio.
This role is expected to raise the standard of enterprise and partner management by building a more proactive, value-led and commercially disciplined model that improves growth, predictability and executive engagement.
VARIED DAY TO DAY RESPONSIBILITIES
Commercial Ownership & Revenue
* Own GRR and NRR across the enterprise and partner portfolios
* Lead renewal strategy, pricing, negotiation and contract outcomes
* Drive expansion through structured upsell and cross-sell activity
* Ensure accurate forecasting and sufficient pipeline coverage
* Step into major deals where needed, without carrying a personal quota
* Act as executive commercial owner for key customers and partners
* Build strong C-suite and board-level relationships
* Lead executive engagement and commercial negotiations
* Own escalations, commercial risk and strategic interventions
* Define and embed account planning across all enterprise accounts
* Ensure every account has a clear growth plan, risk profile and action set
* Drive earlier pipeline creation and deeper stakeholder mapping
* Establish a disciplined cadence of QBRs, executive reviews and annual planning
Leadership & Performance
* Lead and develop a high-performing team of Account Directors
* Drive accountability for retention, growth and expansion performance
* Build an outcome-focused, commercially strong team culture
* Work closely with Customer Success Support and Operations while retaining commercial ownership
* Build and lead forward-thinking teams that use AI and creative approaches to generate pipeline and deliver sustainable expansion growth
WHAT ARE WE LOOKING FOR IN A CANDIDATE?
* Proven experience leading enterprise portfolios
* Strong track record in retention and revenue growth
* Experience leading senior account management teams
* Strong commercial, negotiation and stakeholder management skills
* Credible and effective at C-suite level
* Demonstrated ability to lead teams through business change, driving evolution, resilience and performance in dynamic environments
WHAT IS LIFE LIKE AT SMARTSEARCH?
* We are a multi-award winning Tech company with an aspirational mentality
* Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
* We have been Great Place To Work Certified since 2022
* There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
* We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community
COMPANY BENEFITS
* 25 days holiday rising to 30 with each year of service
* Private Medical Insurance covering dental and optical
* Company pension scheme
* Life Assurance – 4x your annual salary
* 1 day paid volunteering per year
* Enhanced maternity / paternity offerings
* Employee Assistance Programme
* Cycle to work scheme
* Access to a gym
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