Operations Manager | Liverpool | Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers, we’ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5–10 years’ senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural “ownership” mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed — a respected leader across teams. Why IT Answers? We’re a global MSP with two decades of trusted delivery — but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you’re a driven, commercially sharp leader ready to make a real impact, we’d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey