Group1 Watford is looking for an Aftersales Parts Advisor Apprentice.
Your role
We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Trainee. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.
You will be working in a busy BMW/MINI Parts Department. Parts Advisor specific duties include:
1. Interaction with both Trade and Retail customers - working with customers daily, both over the phone and face-to-face, to provide information and sell parts and accessories.
2. Stock management - including stock control, checks, and ordering parts to be delivered on time.
3. Computer systems - working on specialised systems, including stock management and parts identification programs.
4. Vehicle Service / Sales support - supporting other Departments within the BMW Retailer, including workshop staff, to ensure effective operation.
All Aftersales Customer Service (Parts Advisor) Trainees attend the BMW Group Academy UK in Berkshire for off-the-job training. The apprenticeship emphasizes the retail environment and high customer service standards of BMW & MINI, including Service Advisor training. The training lasts 12 months at the BMW Group Academy, designed for both Parts and Service Advisor roles.
During your time at the BMW Retailer, a mentor will oversee your work-based learning. A BMW representative will visit every 12 weeks to set performance targets and address development needs.
Requirements and prospects
Personal qualities
* Enthusiasm for excellent customer service.
* Interest in the automotive industry.
* Good communication and organisational skills.
* Honesty, trustworthiness, and willingness to learn.
* Positive attitude, strong work ethic, and professionalism to represent the BMW/MINI brand.
* Ability to work effectively in a team and follow instructions, as well as work independently.
Desired qualifications
Applicants should have, or be predicted to obtain, GCSE Grade A*-C / 9-4 / or Functional Skills Level 2 (or equivalent) in:
* English
* Maths
* One other subject
Future prospects
Upon successful completion, you will be a qualified Parts Advisor and gain a Level 2 Customer Service Practitioner qualification. There are opportunities for progression within the Retailer.
Things to consider
Applicants must be willing to travel to Berkshire for training. Training is in one-week blocks approximately every two months, plus virtual online sessions. All costs are covered by the BMW Retailer.
About the employer
All Light Vehicle Technician, Aftersales Customer Service, and Motorcycle Technician Apprentices will be employed at their local BMW Retailer and attend the BMW Group Academy in Berkshire. Bodyshop Technician Apprentices will attend training in Milton Keynes.
Training provider
The programme focuses on customer service skills, including certification courses for the Parts Advisor role, along with technical and product awareness training. Qualifications include:
* Level 2 Customer Service Practitioner
* Parts Advisor Certification
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