Night Receptionist - The Imperial Hotel (New Opening) - Bloomsbury, London Role: Night Receptionist at The Imperial - New Opening Hotel Location: Bloomsbury, London 40 hours (5 out of 7 nights weekly rota) About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London. About the Role: We're looking for a sharp, calm and guest-focused Night Receptionist to keep our hotel running smoothly while the city sleeps. You'll be the reassuring overnight presence that delivers seamless service, keeps guests safe and ensures every detail is ready for the next day. What You'll Be Doing: Manage night operations confidently, ensuring smooth handovers and consistent standards. Use Opera, Knowcross and Micros systems to support guest arrivals, departures and overnight tasks. Complete income audits, safety checks and early-morning call requests. Deliver warm, attentive service - checking guests in/out, assisting with luggage and providing information. Maintain high standards of cleanliness across public areas during quieter periods. Resolve guest requests and issues with confidence, professionalism and urgency. Support the night team with coaching, service delivery and departmental procedures. Who You Are: Experienced in customer-facing roles, confident resolving issues face-to-face or over the phone. Calm under pressure, attentive and able to communicate clearly in English (CEFR B2). Skilled with MS Office and comfortable learning hotel systems. Bonus: Opera/PMS experience, strong admin skills and hospitality training. What's In It for You: 28 days holiday, rising to 33 with length of service (including bank holidays) Access to ILH Training Academy programmes, apprenticeships and supported study Holiday Purchase Scheme Complimentary uniform dry cleaning, plus discounted personal dry cleaning Interest free Season Ticket Loan Workplace Pension Team Member flat rate and 50% friends and family hotel discount 50% discount across ILH F&B outlets Discounted drinks at Blooms Caf Employee funded Health Cash Plan Local Bloomsbury discounts Early Pay access Shopping discounts with selected retailers Salary sacrifice schemes including nursery care, cycle to work, and technology Access to mental health first aiders, wellbeing support and the Employee Assistance Programme Ready to Join our Night Team? If you love being the steady hand that keeps everything running overnight, we'd be delighted to hear from you! s