Your newpany
We are currently recruiting two lettings and administration specialists to join the Neighbourhoods team within a large housing association. These roles are mainly home-based. There is no daily requirement to attend an office, but you must be flexible to attend as and when required. The reporting office is based in Accrington.
Your new role
The purpose of the role is to co-ordinate the lettings process and support the neighbourhood’s team administration. This post is managing a busy patch and will require a high level of organisational skills.
Responsibilities will include:
- Letting Our Homes
- Managing re-housing waiting lists proactively so that offers can be made. Ensuring nomination targets are met and building strong relationships with local authority partners and choice-based letting providers.
- Responding to lettings enquiries and housing options enquiries and providing housing advice to potential clients. Help with high needs and high-quality applicants, including active participation in initiatives.
- Overseeing affordability assessments to check if applicants can afford to rent the property and ensuring that applicants have provided correct documentation.
- Carrying out tenancy fraud checks, ensuring that applicants are entitled to the correct property and ensuring their application is correct.
- Develop adverts and marketing campaigns in partnership with Neighbourhood Specialists.
- Ensuring accurate tenancy agreements and sign-up packs are produced.
- Ensuring new and prospective customers receive an excellent customer service experience during the lettings process.
What you'll need to succeed The successful candidate will have experience of delivering customer service. You will also have experience of partnership working. You will be expected to have experience of working as part of a team and strong IT skills will be required, including knowledge of Microsoft Office to Intermediate level. You will have experience of following set policies and processes. Ideally, you will have experience in lettings, preferably within a housing association or Local Authority.
What you'll get in return
You will receive apetitive hourly rate, and you will have the flexibility of being able to work from home the majority of the time.