Job Description
As a Software Engineer III at JPMorgan Chase within the International Consumer Bank, you will collaborate closely with product, platform, and development teams to design and operate a first‑class observability capability across our cloud‑native microservices. You will set standards and architect, build, and design tooling for metrics, logs, and traces telemetry data across all stages of the SDLC, delivering end‑to‑end cutting‑edge solutions to enhance the developer experience.
Responsibilities
* Collaborate with development teams to enhance the developer experience, providing scalable observability tools and infrastructure that support the ingestion of telemetry data across multi‑regional cloud‑native services.
* Execute software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches.
* Produce architecture and design artifacts for complex applications while ensuring design constraints are met by software code development.
* Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems.
* Proactively identify hidden problems and patterns in data and use insights to drive improvements to coding hygiene and system architecture.
* Contribute to software engineering communities of practice and events that explore new and emerging technologies.
* Add to team culture of diversity, equity, inclusion, and respect.
Required Qualifications
* Formal training or certification in software engineering concepts and 3+ years of applied experience.
* Hands‑on practical experience in system design, application development, testing, and operational stability.
* Experience developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages (Python or other) and database querying languages.
* Overall knowledge of the Software Development Life Cycle.
* Understanding of Agile methodologies, application resiliency, and security.
* Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, mobile, etc.).
* Demonstrated knowledge in telemetry management: time‑series storage and optimisation, PromQL or equivalent, ingestion pipelines, parsing/enrichment, retention and cost management, tracing sampling strategies.
* Experience with public cloud services in production (AWS or other).
* Experience with Infrastructure as Code (Terraform or other).
* Ability to tackle design and functionality problems independently with little to no oversight.
Preferred Qualifications
* Familiarity with modern front‑end or back‑end technologies.
* Experience with one or more observability platforms and tools such as Prometheus, Grafana, Alertmanager, Loki/ELK/OpenSearch, Jaeger/Zipkin/Tempo, OpenTelemetry Collector, Datadog, Splunk, New Relic, Dynatrace.
* Experience with GitHub, GitHub Actions, ArgoCD, Terraform Cloud; Slack is considered a plus.
* Proficient in coding in one or more languages.
Equal Employment Opportunity Statement
J.P. Morgan is an equal opportunity employer and places a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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