Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This is an exciting part-time role based in NWOS, Leigh (WN7 3XJ) that offers the opportunity to achieve high levels of customer service, dispensing prescription medication and other medical appliances to patients via pharmacy under the direction of a licensed pharmacist.
Hours (Part Time): 25 hours per week, 5 hours per day.
Working days are Monday to Friday, from 1:00 pm to 6:00 pm.
Job Purpose:
To provide excellent customer service by accurately dispensing prescription medication and medical appliances to patients, following company regulations and within specified timeframes. Responsibilities include processing orders received via phone, email, and online portals, providing feedback on order status and stock availability, and maintaining product knowledge, especially of surgical items from part 9 of the drug tariff. The role also involves understanding customer needs to enhance their experience and handling customer queries and complaints professionally.
Principal Accountabilities:
* Deliver high-quality customer care to ensure maximum satisfaction.
* Accurately dispense inbound and outbound orders following standard operating procedures.
* Resolve customer queries and communicate progress within agreed timescales.
* Report any issues requiring special attention to Team Leaders.
* Handle complaints calmly and effectively.
* Continuously update product and process knowledge.
* Maintain confidentiality of customer information in compliance with GDPR and regulatory requirements.
We offer a competitive salary and benefits, including:
* Hybrid working after probation period.
* Employee assistance program with legal, financial, and mental health support.
* Perks at Work discounts at various retailers.
* Access to Mental Health First Aiders.
* Contributory pension scheme after 3 months.
* Cycle to Work scheme.
* Service-based holidays.
* Opportunities for career development and internal progression.
* Up to two paid volunteer days per year.
Knowledge, Skills, and Experience Required:
* Experience in a call centre and processing environment.
* Proficiency in Microsoft Office 365, Excel, PowerPoint, Word, and Teams.
* Excellent communication skills, both verbal and written.
* Responsible attitude and good interpersonal skills.
* Ability to plan and prioritize work effectively.
* Calmness under pressure and decision-making skills.
* Accurate record keeping and IT skills.
* Results-oriented, motivated, proactive, and flexible.
* Receptive to feedback and customer-focused.
* Strong problem-solving skills and attention to detail.
What Cencora Offers
Benefits outside the US may vary by country and are aligned with local practices. Eligibility and start dates may differ.
Affiliated Companies
Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to equal opportunity employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in protected classes. We support reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact us at 888.692.2272 or hrsc@cencora.com.
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