As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
In the role of Service Delivery Manager - South, you will manage & develop a team of field service engineers and support staff that are fully committed to delivering world class customer service, promoting the HIAB brand and constantly looking for improvements in our service offering. You will ensure that all product lines are treated with the same urgency and that we have the correct staff levels and training to cover demand.
This position is on-site, but includes frequent travelling to other locations in Southern UK. We are looking for someone based in Birmingham, or elsewhere in the Midland area.
Main tasks and responsibilities
Main Tasks and Accountabilities:
* Ensure safe and efficient service work from both a personnel and equipment perspective
* Accountable for the field service P&L in the region
* Accountable for the services customer experience
* Accountable for the Brand image (workshop, vans, service engineers)
* Accountable for employee engagement and training development
* Responsible for local human resources management and planning
Strategy:
* Due to installed base knowledge, finds opportunities for service sales
* Develops a close relationship with equipment sales, supporting customer visits whenever required
* Works closely with the Service sales team to ensure all products are covered and that service products are promoted to the market
* Develops on-site crane testing offered locally
Operations:
* Manage the available billable hours
* Ensure ProCare remains profitable
* Have a focus on equipment types and a focus on handover excellence
Training & People:
* Responsible to drive and develop training for own employees to secure high competence in maintaining our products
* Responsible for local technical support (first line intervention)
* Responsible for local development programs of the service personnel
* Accountable to recruit, train, retain and fire services resources.
What you'll need to succeed
Education:
* Suitable educational background on technical and commercial subjects (bachelor/academic level or similar through experience)
Working experience:
* Proven experience of and leadership in operational service management
* Ability to deliver service business sales and profitability
* Strong business mindset with commercial knowledge
* Service management skills including competence in logistics and spare-parts
Competence and skills:
* Service management skills including competence in logistics, and spare parts
* Innovative and customer-focused working approach seeks to provide solutions for our customers by cooperating closely with customers, dealers, other functions
* Technical skills and product knowledge
* System understanding (SAP) and the implementation of new field service systems/tools and processes in the past is beneficial
* Strong leadership capabilities and skills in how to develop the team and team members into high performers – the capability to manage and allocate resources in an efficient way
* Good interpersonal and communication skills; ability to build long term relationships
* Fluent English language skills.
You will be part of
We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Interested to join?
If you are excited about this opportunity, please submit your application with your CV in English by We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you
Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab's equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.