EUC Desktop EngineerAylesbury (Mon-Fri onsite)£20.74 per hour (umbrella)Responsible for providing proximity based support for the end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the organisation.RESPONSIBILITIES
• Drive high levels of customer service and satisfaction
• Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance
• Provide effective Problem management through trend analysis and investigation
• Provide remote and hands-on support for all end user computing software and devices employed by the Trust
• Ensure excellent verbal and written communications are applied at all times
• Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices
• Provide technical support for the Trust’s healthcare applications
• ...