Company Description
Flannels
We’re reimagining retail and believe the higher the risk, the greater the reward. We’ve never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation.
We are now looking for an experienced Beauty Floor Manager to lead the Beauty team within our Flagship store in the Metrocentre, Gateshead
Job Description
The opportunity
As a Beauty Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will support the performance and development of our Beauty Supervisors and coach and develop the Beauty Ambassadors. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility .
1. Lead the Beauty team to deliver KPIs and sales targets on a day to day basis
2. Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
3. Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
4. Passionate about the beauty industry and beauty trends
5. Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials and attending training as required
6. Pro-actively engage with clients to develop customer loyalty
7. Own the planning and delivery of in-store events in conjunction with the store and brands
8. Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
9. Support with stock counts and other operational duties
10. Lead by example to support and coach the Beauty Ambassadors
11. Support the store management team
12. Develop strong relationships with brand representatives
13. Champion our company culture and values
Qualifications
The person
14. Luxury Beauty experience is essential
15. Outstanding communication skills and the ability to build relationships with both internal and external stakeholders at all levels
16. Proven background in a retail management role
17. Experience working with large teams in a fast paced environment
18. An interest in Luxury Fashion and Beauty brands
19. Whilst a qualification in make-up artistry or a demonstrated beauty retail experience is preferred, we welcome applicants who are passionate about the industry with extensive experience within luxury or trend-based retail.
20. Able to demonstrate the ability to provide inspirational, authentic and personalised customer service.
21. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Additional Information
The Rewards
22. Weekly/Monthly & Quarterly Commercial Bonuses
23. Stocktake Bonuses
24. Commission led bonuses across a wide range of products
25. Monthly Group Rewards and Recognition
26. Long Service awards
27. Join the Fearless1000 Incentive Scheme watch video to find out more
28. We offer a wide range of Development Courses with National Qualifications
29. 28 Days Holiday
30. 50% Instore Uniform Discount
31. Discounted Gym membership
32. Group Wide 20% Discount across all Frasers Group brands