Job Description
What You’ll Be Doing
Working with Clients
* Be the friendly first point of contact for conference and event enquiries
* Help clients plan their events from initial enquiry to the final farewell
* Conduct hotel show rounds and build strong relationships with guests
* Spot opportunities to enhance events with upgrades and added services
* Support the sales office team with enquiries, bookings and administration tasks
Planning & Coordination
* Assist in planning meetings, conferences and events of all sizes
* Coordinate room layouts, catering, timings and AV requirements
* Prepare clear event details and share them with hotel teams
Event Delivery
* Be visible and hands-on during events, ensuring everything runs smoothly
* Work closely with food & beverage, kitchen and front office teams
* Quickly and confidently handle any last-minute changes or guest requests
Learning & Development
* Gain experience using hotel booking and event management systems
* Develop strong organisational, communication and sales skills
* Receive on-the-job training and support from experienced colleagues
What We’re Looking For
Essential
* A positive attitude and willingness to learn
* Strong communication and customer service skills
* Good organisation and attention to detail
* Confidence working with people and as part of a team
* Flexibility to work occasional evenings and weekends
* Previous experience in an events/hotel role
Desirable (But Not Essential)
* Previous experience in hospitality, events or customer service
* IT confidence (training provided on systems)
* Experience using BackYou/Opera Cloud
Additional Information
Why Join Us?
* Full training and ongoing support
* A varied role where no two days are the same
* Career development opportunities within the hotel or wider group
* Staff benefits including discounts on stays, food and drink
* Staff and family discounts worldwide
Interviews
Interviews will be held early/mid January 2026.