Customer Success Manager
Location: remote (only within the UK)
Salary: up to £85,000
About the role
As a Customer Success Manager, you’ll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth.
You’ll act as a trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You’ll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success.
This is a hands-on, high-impact role for someone who enjoys responsibility, complexity and close customer collaboration.
What you’ll be doing
* Owning customer relationships, health, retention and expansion across a portfolio of enterprise accounts
* Leading end-to-end onboarding and platform implementation, from discovery to go-live
* Delivering scoped DTS workstreams, translating customer goals into clear, decision-ready outcomes
* Running customer workshops and executive reviews, aligning our outcomes to business priorities
* Managing delivery governance, timelines, risks and stakeholder communication
* Partnering with Product and Engineering to resolve issues, improve integrations and feed customer insight into the roadmap
* Identifying and shaping growth opportunities in collaboration with Sales
* Continuously improving delivery playbooks, processes and customer enablement materials
What we’re looking for
* Proven Customer Success or Account Management experience in B2B SaaS, ideally with enterprise customers
* Strong project and delivery management skills across complex, multi-workstream implementations
* Comfort working with HR, Reward, Talent or People Analytics stakeholders (or ability to learn fast)
* Technical literacy to support integrations, data workflows and platform adoption
* Excellent communication, stakeholder management and commercial judgement
* A startup mindset: ownership-driven, proactive and comfortable with ambiguity
Start-up life is not for everyone! To really thrive with us you will be 'Start-up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.