Job Description
About the Role
Our client is seeking a Critical Services Manager to lead estates services supporting facilities and other critical environments. This role is with an award-winning institution recognised among the UKs Top 20 and the worlds Top 100. It focuses on statutory compliance, resilient mechanical services, effective contractor management, and long-term asset planning.
You will act as the single point of contact, providing technical leadership across high-risk mechanical systems and ensuring services are safe, compliant, and aligned with strategic objectives.
Key Responsibilities
Leadership & Service Delivery
* Provide expert advice on critical mechanical infrastructure and asset replacement
* Manage contracts, KPIs, and service performance within critical environments
* Lead planned maintenance, lifecycle replacement, and emergency response
* Maintain asset registers and support development of long-term asset strategies
* Chair meetings with stakeholders, contractors, and internal teams
Technical & Compliance
* Provide authoritative advice on mechanical services, compliance, and best practice
* Support design reviews, capital projects, and technical assurance
* Manage investigations into service failures and implement preventative actions
* Ensure compliance across high-risk systems (e.g. pressure systems, refrigeration, LEV, lifting equipment, gas and ventilation systems)
Risk, Contractors & Projects
* Manage statutory compliance and mechanical risk in collaboration with compliance teams
* Oversee M&E contractors and ensure safe access to critical facilities
* Identify and deliver projects that improve resilience and reduce risk
* Assist in managing operational budgets and identifying efficiencies
People & Continuous Improvement
* Provide technical leadership and mentoring to mechanical teams
* Maintain professional knowledge of legislation and industry developments
Person Specification
Essential Skills & Experience
* Strong project, programme, and contract management skills
* Proven experience in building services or mechanical engineering
* Experience managing compliance, health & safety, and contractors
* Ability to communicate effectively and work under pressure
* Strong analytical skills and attention to detail
Qualifications
* HNC/HND in Engineering Services or equivalent experience
* IOSH Managing Safely (or equivalent)
* Full, current driving license
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