How you'll help us live our purpose
We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do and one we're proud of. And you can play your part too join us as our Customer Service Design Manager, (Senior Service Design Manager).
How you'll make a difference
The purpose of this role is to lead the experience design for Society Customers and the colleagues that serve them, through Customer Journeys, Service Model Design and supporting Operating Model frameworks, processes and procedures.
Working across the division, the role holder will be accountable for defining the divisional Service Model and Target Operating Model, evolving Customer Journeys and operational processes to deliver target Customer and Colleague experiences and best possible cost to serve.
Responsible for a small team, this individual will manage and develop the operational design discipline for the division, driving and governing experiences in line with target state ambition.
This is an integral role in the Customer Change and Business Readiness team, working with the wider Customer Strategy, Customer Division and Society stakeholders to deliver transformational and...