Contract Monitoring Officer
We are seeking a highly motivated and skilled Contracts Monitoring Officer to join our Estates and Facilities team. This role offers an exciting opportunity to support the management and monitoring of Estates and Facilities Management (EFM) contracts across the Trust and the National Rehabilitation Centre (NRC). The successful candidate will play a key role in ensuring that contractors deliver safe, compliant, and effective services that meet statutory requirements and operational standards.
Responsibilities
* Oversee engineering maintenance and facilities functions at the NRC.
* Act as an Authorised Person or Responsible Officer for systems such as medical gas, high and low voltage, ventilation, and water.
* Review planned maintenance programmes, revise procedures and policies, and monitor contractor performance through audits, inspections, and service reviews.
* Validate contractor reports, escalated issues where necessary, and support contract meetings by preparing documentation and tracking actions.
* Serve as the key liaison between contractors and Trust personnel, resolving service-related issues and complaints, maintaining accurate records of contract variations, and ensuring documentation is consistently updated.
* Build strong working relationships with service providers and ward or department teams to ensure services delivered under the Project Agreement are aligned with the Trust's operational needs.
* Contribute to the Estates & Facilities monthly performance monitoring programme by supporting on-site audits of Soft FM systems and equipment, and maintaining central reporting databases.
* Provide support and technical guidance to audit officers, Trust staff, and external stakeholders, although direct line management is not included.
Qualifications
* Demonstrate confidence, motivation, and the ability to lead and inspire others.
* Strong interpersonal skills, professional influencing, and negotiation abilities are essential, as is the capacity to build effective relationships across all levels of the organisation.
* Ability to evaluate complex data, apply independent judgement, and recommend actionable solutions.
* Excellent planning and prioritisation skills, the ability to work independently, and the capability to deliver high‑quality performance reports under pressure.
At Nottingham University Hospitals NHS Trust, we are one of the biggest employers in the city and are committed to diversity. We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled. All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
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