Role overview
As a Retail Optical Assistant at Vision Express, you'll assist customers in finding and selecting eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and performing pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.
Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by offering tailored and effective service to maximize their visual potential and enhance their lifestyle.
We are open to flexible working hours to fit your personal schedule, whether around school runs or a compressed week. We welcome discussions to accommodate your ideal working week.
Who are we?
We are Vision Express, with over 550 stores across the UK and Ireland, offering various working environments from city centre flagship stores to coastal locations. As part of the EssilorLuxottica group, we are connected to a global leader in lenses, frames, and sunglasses, including brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.
Who is the perfect candidate?
* Provide excellent, personalized customer service, addressing needs and concerns effectively.
* Build rapport through great communication skills, translating professional terminology into understandable language.
* Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail.
* Work collaboratively with store colleagues.
* Handle pressure and challenging situations in a fast-paced retail environment.
* Show confidence, passion, drive, and enthusiasm.
* Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
* Keep the store organized and visually appealing, following marketing guidelines.
Additional information:
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life assurance (2x your basic salary)
* Free annual eyewear from day one
* Opportunities to participate in the OneSight Foundation
* Discounts for friends and family
* Confidential Employee Assistance Program
* 33 days annual leave, increasing with service, with buy/sell options
* Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
* Company-wide community and knowledge sharing
* Lifestyle benefits like Gymflex, dining cards, travel insurance discounts, experience days, and cycle-to-work schemes
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