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Customer assistant

Langley (Berkshire)
Customer assistant
£24.57 an hour
Posted: 9h ago
Offer description

The Role – What is it?One YMCA run a sector leading and welcoming café in Leavesden Country Park, your role will be to support the Cafe Management in delivering a robust and professional experience for the Woodlands customers enhancing all activities in the park.We are looking for an experienced Barista/Café Assistant who goes the extra mile, to deliver excellent customer service at all times, influence sales across beverages and food, always putting the customer at the heart of everything they do.This is a multi -skilled position with varied task thought out the day including, tilling, standards, cooking, clean- as-you-go. This will require a combination of skill, knowledge and enthusiasm to deliver maximum community benefits whilst ensuring sustainability is maintained and support the growth plan with a flexible approach to achieve and exceed the financial and operational targets.Main Duties – What needs to be done? • Make a contribution to providing an excellent service to our customers, with a passionate and enthusiastic approach. • Day to Day cleaning, making coffee, some food prep duties, clearing tables, computerised tilling system. • Have an inclusive approach to supporting the Manager to create an ethos where cross department projects are welcomed. Supporting life skills training within the organisation. • Have a flexible approach to task (all colleagues will complete all tasks). • Focus energy on continuous improvements, understanding the unique position the Cafe is in within Woodlands Park and respecting all stakeholders. • To ensure One YMCA’s approach to H&S is in place to capture, monitor and mitigate against risk. • Uphold the Food Safety Policy and support fellow colleagues to follow the food handler’s guidelines and complete all documentation. • Be a role model in all aspects of service, standards and approach to task. • Ensure the cleaning schedules are completed to the highest standards. • Show integrity for security and maintenance of the café including the outside areas reporting any findings to the manager. • Understand the Café priorities and contribute daily. • Support the Manager to deliver community functions, flexibility within contracted hours will be required on occasion. • To ensure all payments are completed within One YMCA,s financial regulations. • Key Holder responsibility. • Seeking opportunities for contributing to sustainable development of the commitment to making One YMCA a cleaner, greener organisation.

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