Job Description
IT Service Delivery Manager - Remedy
Permanent
Theale/Home
Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in-house teams and third-party providers.
What you’ll do:
* Oversee daily IT service delivery across internal and outsourced teams
* Act as Major Incident Manager, coordinating rapid recovery and resolution
* Manage supplier performance, including Remedy Managed Services
* Lead problem and change management, ensuring minimal disruption
* Support project transitions into live service and enforce operational acceptance
* Drive continuous service improvements and stakeholder engagement
The successful IT Service Delivery Manager will have:
* Proven experience in IT Service Delivery or Service Management roles
* Strong grasp of ITIL best practices and SLA/OLA management
* Hands-on experience managing third-party suppliers (IaaS/SaaS/PaaS)
* Knowledge of BMC Remedy (Helix) preferred
* Confident communicator with excellent stakeholder and vendor management skills
Help shape the future of IT operations in a dynamic, collaborative environment.
To take the next step in your IT leadership career, please send your CV to caroline.kennedy@projectpeople.com