Customer Service Advisor
£27,936.48 - £28,387 per annum + bonus
5 days a week / 44 hours per week
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This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.
We\'re the UK\'s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a Customer Service Advisor, you\'ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Job Details
Location: Cambridge, UK
Employment Type: Permanent
Published: 4 Sep 2025
We encourage applicants from all backgrounds and are committed to creating an inclusive workplace. We are an equal opportunities employer and welcome applications from everyone.
Responsibilities
* Be the welcoming face for customers and manage bookings in the in-house system
* Discuss technical concerns with customers and provide clear information
Benefits
* 5.6 weeks\' annual leave
* Up to 50% off garage bills in Autocentres and 25% off most Halfords products
* Discounts on groceries, shopping, insurance, days out, restaurants and more
* Family & Friends Discount Events
* Trade Price Bike purchase option & Cycle to Work Scheme
* Wagestream financial planning (access up to 30% of salary in advance)
* GP Access, 364 days a year, 24 hours a day
* Share save scheme with 20% discount on shares
* Health Cash Plan for wellbeing services
* Pension Scheme & Life Assurance
Skills and Experience
* Proven track record of delivering excellent customer service
* IT literate
* Able to handle difficult situations professionally and calmly
* Experience working towards and achieving targets
* Ideally, experience in an Autocentre environment
* Must have a full drivers licence with less than 9 points
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