Vacancy Introduction
Come and join our team!
We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co-ordinators are the ‘heartbeat’ of this service as the main point of contact for our clients, families, and local communities.
We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co-op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is!
Want to know more? Take a look at our job description attached to the bottom of this webpage.
Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
What you’ll be doing
1. Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services, operating out of various locations where required.
2. When co-ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client’s wishes and instructions
3. Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
4. Provide information about after-care services, such as our bereavement support groups
5. To be responsible for the overall standard, service and compliance of the branch
6. Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest)
7. Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives
The person we are looking for
8. Must hold a Full and Valid UK Driving Licence
9. Great communication and interpersonal skills
10. Professional and empathetic approach
11. Previous administration experience
12. IT literacy
13. Ability to organise and prioritise own workload
14. Attention to detail (in work, as well as own conduct and presentation)
15. Comfortable with lone-working
16. Good knowledge of the branch’s local area
17. Flexible to travel to other locations (as required)
Please be aware all successful candidates will be subject to Identity, Financial and DBS Checks.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
18. Competitive rates of pay
19. 20% discount in our food stores, along with other discounts across our family of businesses
20. 22 days holiday (plus bank holiday entitlement) which increases with service
21. 5% employer pension contribution
22. Death in service benefit
23. Enhanced family leave and pay arrangements*
24. Opportunities to grow, with award-winning training and apprenticeship programmes
25. Great discounts, deals, and cashback across over high street and online retailers
26. Financial wellbeing support, including Wagestream®
27. Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
28. Employee Recognition Scheme
29. Long Service Awards
30. Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
31. Employee Assistance Programme