We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
As an IT Systems Support Engineer, you'll act as an escalation point for the IT Service Desk, manage complex software deployments, support our Cyber Security team, and provide additional Syspro support activities. You'll play a key role in ensuring our IT systems run smoothly across a multi‑site business with a demanding user base.
On-Call Requirement
Participation in an on‑call rota is required, currently operating on a 5‑week rotation. During on‑call periods, you will be expected to provide out‑of‑hours support for critical IT incidents as defined by company guidelines.
Experience & Qualifications
You’ll have at least 3 years of experience in a highly technical role, with the ability to complete projects independently. You'll be confident working with Windows client operating systems, business applications, and mobile devices, and have strong knowledge of IT technologies such as Microsoft 365. Experience in resolving complex 3rd‑line support issues is essential.
Bonus if You Have
* Experience with Syspro account deployment processes and supporting ticketing systems management.
Impact
Be part of something that’s changing cities, improving air quality, helping public transport evolve.
Development & Growth
Training programmes, mentorship, opportunities to take on new roles, broaden skills.
Culture & Belonging
An inclusive environment; your voice matters; we treat people fairly.
Perks & Benefits
Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values - What Guides Us
* Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
* Quality: We strive for excellence in our products, services, and all that we do.
* Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
* Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
* Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
* Sustainability: We seek long‑term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
#J-18808-Ljbffr