The Role
We are seeking to appoint a new Student Casework Administrator. The role holder’s main focus will be on academic appeals and academic misconduct cases, though they may be required to offer administrative support for complaints and disciplinary procedures. They will work closely with another administrator and the Student Casework manager.
The role involves the end-to-end management of student cases and will be expected to monitor and track student cases: acting as the initial point of contact for students and staff, providing appropriate expert guidance on processes, ensuring cases are progressed and determined in accordance with University policies and procedures, communicating outcomes, managing records and providing reports.
Part of the role will also involve designing and delivering of training for those involved in Casework procedures including the University’s Appeals and Conduct Committee.
Required Skills and Experience
You will have:
1. Demonstrable experience applying regulations and policies in a professional setting
2. A strong customer service ethos with a commitment to delivering high-quality support
3. Confidence in working independently and using your initiative to solve problems and suggest improvements
4. Proven ability to work with a wide range of people, with empathy, cultural sensitivity, and professionalism
5. Excellent written communication skills, with experience producing formal letters and reports
6. Advanced IT skills, with familiarity in using records management or case management systems
7. Experience supporting committees or formal hearings, including preparation of agendas, accurate minute-taking, and follow-up actions
8. Experience of designing and delivering training
Additional Information
It is anticipated that the selection process will include an interview and a test/task. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can be helpful in shaping your responses, but we encourage you to share your answers in your own words.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and for additional costs (if applicable to the role)
Further information about life at YSJ
Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees.
Closing Date - Tuesday 21 October 2025 at midnight Provisional Interview Date - Tuesday 11 November 2025