· To deliver emotional support, advice and guidance via face to face, telephone, and video.
2 · To assess a situation to determine risk and the needs of the person accessing support.
3 · To make decisions under pressure whilst communicating with the person accessing support.
4 · To accurately record new contacts and details of visits and calls on relevant electronic systems.
5 · To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
6 · To advise and be actively involved in individual risk assessment and review.
7 · Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs
8 · To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health
9 · To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service
10 · To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
11 · To communicate with external stakeholders as required.
12 · To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.