Are you someone who thrives on helping others through challenging times? Do you believe in delivering service thats not just efficient, but empathetic and empowering? If so, wed love to welcome you to our team as a Financial Support Assistant.
About The Role
In this vital role, youll be the reassuring voice and guiding hand for our mortgage members who are experiencing financial difficulties. Youll provide tailored support, helping them navigate payment challenges, contract variations, and interest-only portfoliosall while ensuring good outcomes and compliance with regulatory standards.
This role is offered on a full-time basis, but we welcome applications from candidates seeking part-time hours. Were committed to supporting flexible working arrangements wherever possible.
What Youll Be Doing
* Delivering high-quality, customer-centric support to members in financial difficulty.
* Managing cases with empathy and precision, ensuring sustainable solutions and repayment plans.
* Maintaining accurate records and ensuring compliance with internal and regulatory frameworks.
* Collaborating across teams to enhance the member experience and streamline processes.
* Championing a digital-first approach while tailoring support to individual needs.
* Identifying vulnerability and responding with compassion and clarity.
What Were Looking For
* A natural communicator who can build trust and rapport with ease.
* Strong organisational skills and attention to detail.
* Experience in financial services or customer support (mortgage experience is a plus!).
* A proactive mindset with a passion for continuous improvement.
* Understanding of regulatory requirements including Consumer Duty and Treating Customers Fairly.
* Someone who acts with integrity, professionalism, and a genuine desire to help others.
* An understanding of arrears and collections is beneficial, but we welcome applications from those eager to learn.
Why Join Us?
* Be part of a purpose-driven organisation that puts people before profit.
* Work in a supportive, inclusive environment where your voice matters.
* Enjoy opportunities for personal and professional growth.
* Access to a great benefits package including pension, wellbeing support, and more
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