Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.
Looking to take the next step in your leisure career?
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here,you’refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences.
At Warner Hotels,we’remore than just a place to stay,we’rea place where guests come to make memories, discover new experiences, and feeltruly caredfor.
AsFood and Beverage Supervisor,you’llplay a crucial role in bringing that magic to life.
Role Purpose
TheFood and Beverage Supervisorplaysa key role in delivering exceptional dining experiences, leading the team with energy, precision, and genuine care.
The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity,strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities
Operational Oversight
* Act as theon shiftleader across the department.
* Monitor operational standards and efficiency in all areas.
* Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
* Serve as the main guest contact during the shift.
* Handle queries, complaints, VIPs, and special requests professionally.
* Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
* Provide onshift support and guidance to teams across all departments.
* Reallocate resources during busy periods tomaintainservice levels.
* Motivate teams and lead by example with a positive, collaborative approach.
Health, Safety & Compliance
* Ensure adherence to H&S regulations, hygiene standards, and company policies.
* Act as the person responsible for emergency procedures, fire safety, and first aid.
* Complete incident reports and elevate as needed.
Financial & Commercial Awareness
* Monitor upselling opportunitiesacross F&B and retail.
* Ensure correct cash handling and billing processes.
* Support cost control while protecting guest experience.
Communication & Reporting
* Conduct thorough shift handovers to ensure smooth continuity.
* Prepare shift reports on key events, feedback, and challenges.
* Communicate urgent matters to senior leadership promptly.
Event & Function Support
* Liaise withorganisersand internal teams to ensure requirements are met.
Problem Solving & Crisis Management
* Take decisive action during emergencies or unexpected issues.
* Coordinate teams tominimisedisruption and have guest safety
Behaviours,Skills& Experience
* Previousexperience in food and beverage or hospitality operations.
* Knowledge of food safety and hygiene standards–Level 3food safety certificate would be desirable
* Excellent communication and problem-solving abilities
* Strong leadership skills with the ability to motivate and guide a team.
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If yourequireanyassistanceor reasonable adjustments while applying, pleaseno hesit to reach out to us at: Warner.recruitment@warnerhotels.co.uk
UnsolicitedCV’sfrom agencies will not be considered
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