Enterprise Customer Success Manager
Strategic Enterprise Accounts | SaaS | AI | Global Benefits & HR Tech
* Remote UK.
* £60,000-£85,000 (experience dependent) + 20% Annual Bonus (paid quarterly).
* Equity after one year service.
Areti are recruiting for a Enterprise Customer Success Manager to join a fast-growing, Series-A-backed SaaS business operating in the HR / workforce technology space. This is an exciting opportunity to join a company scaling rapidly and delivering a modern, data-driven platform used by global organisations.
What You'll Be Doing:
* Own a portfolio of strategic enterprise clients.
* Build trusted relationships with senior stakeholders.
* Drive adoption, engagement and long-term value.
* Lead strategic account planning and reviews.
* Identify commercial risks and growth opportunities.
* Partner with Product and Engineering to influence platform development.
* Support onboarding, implementation and transformation initiatives.
* Act as a trusted advisor to HR, Benefits and Reward leaders.
Experience Required:
Essential
* Enterprise SaaS experience.
* Commercial awareness including renewals, retention and growth.
* Experience managing complex enterprise organisations.
* Strategic account ownership.
* Strong stakeholder management skills.
* Experience owning and developing senior stakeholder relationships.
* Ability to balance strategic thinking with operational execution.
* Product curiosity and interest in technology and AI.
Desirable
* Benefits, HR, Reward, or Wellbeing Technology experience.
* Global experience, experience working with multinational organisations.
* Onboarding, implementation or transformation experience.
What Will Make Someone Successful:
* Thinks commercially.
* Loves owning complex client relationships.
* Enjoys solving difficult problems.
* Understands enterprise organisations.
* Wants to stay close to customers and outcomes.
* Is naturally curious about products and technology.
* Enjoys working in a high-growth environment.
* Is motivated by impact rather than hierarchy.
Why Join?
* AI-native platform.
* Exceptional leadership team.
* Global client base.
* Huge market opportunity.
* Significant career growth potential.
This role is perfect for someone who has built their career within Enterprise SaaS, Customer Success, Account Management, Client Success, Benefits or HR Technology and wants to work with strategic clients at the forefront of AI and innovation.
If this customer success role sounds like a fantastic opportunity, please reach out today!
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