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Our passion is health and wellbeing, and we recognize our therapists are central to this vision. We proudly offer exceptional training journeys for all our therapists, with in-house trainers dedicated to helping you reach your full potential and progress within us.
As a Senior Spa Therapist, you will be passionate, friendly, and committed to providing first-class service, delivering the highest standards of therapeutic, holistic, and wellbeing treatments. You should be confident in performing facials, massages, and nail treatments.
Like us, you will have a passion for wellbeing, and everything you do will be driven by a desire to exceed your guests’ expectations.
We offer state-of-the-art facilities in all our resorts and hotels, featuring modern and stylish spas.
Some duties and responsibilities include:
* Carrying out all spa treatments to the required standards, ensuring treatment times are adhered to.
* Following Champneys protocols and training programmes to offer the best service to our guests.
* Having thorough knowledge of the Club & Spa, Hotel, and their facilities and rules, advising customers accordingly.
* Maintaining your working areas, ensuring equipment is operational and clean, and reporting any defects to maintenance via the on-duty Manager.
* Adhering to Health and Safety regulations by using safe work practices.
* Attending any necessary training courses to ensure you can offer all treatments expected of a senior therapist.
* Communicating positively and constructively with the manager and reception staff regarding scheduled treatments, changes, or additions to meet guest needs. Flexibility and cooperation are essential, including shift changes.
* Staying updated on developments related to product ranges and new treatments.
* Providing professional advice to guests through talks, demonstrations, spa tours, and promotional events to promote treatments.
* Offering exceptional client care to provide guests with a memorable treatment experience.
* Maximizing revenue opportunities according to targets and seeking support or training when needed.
* Recommending suitable homecare products to help guests maintain their results at home.
* Mentoring junior therapists by sharing knowledge and experience.
* Providing skin consultation appointments and full home care prescriptions to premier guests.
* Weekend working is scheduled on a rota basis.
As part of our iconic wellbeing brand, you can expect benefits aligned with our simple vision: to make you feel happier and healthier inside and out. Benefits include:
* Health, wellness, and wellbeing incentives
* Digital fitness programmes
* Nutrition guides and recipes
* Self-guided meditation
* Champneys experiences (overnight stays or spa days)
* An app for schedules, timesheets, leave, and important updates
* In-house social media connecting our Champneys family
* Employee Assistance Programme offering counselling, legal advice, shopping discounts, and financial support
* Colleague events for motivation and engagement
* Discounted stays for staff, friends, and family at our properties
* Complimentary spa day after probation
* 50% discount on Champneys products
* Discounts on partner brands Elemis and Clarins
* Discounted health club memberships
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