Locations: You must be commutable to one of the following offices: Tunbridge Wells, Manchester, Chelmsford, Whitstable, Haywards Heath (Hybrid working – typically 1 day per week in the office once probation is passed)
About the Role
We're looking for proactive and customer-focused Credit Hire Claims Handlers to join our expanding in-house teams.
In this role, you'll manage a portfolio of motor third-party claims from start to finish, with a strong focus on liability decision-making and effectively resolving the credit hire element of each claim. You'll use your negotiation skills, technical knowledge, and customer service expertise to drive fair and economical outcomes.
You'll receive full training, a personal development plan, and the support you need to build a rewarding career. We measure performance through clear KPIs, with annual reviews and opportunities to earn a bonus.
This is a hybrid role offering flexibility to balance home and office working.
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What You'll Do
1. Proactively manage your own caseload of credit hire claims, from first notification through to settlement.
2. Investigate indemnity and liability, using evidence and negotiation to achieve swift and fair outcomes.
3. Take ownership of costs by challenging claims effectively and negotiating settlements to minimise exposure.
4. Hand...