Posted On: 12th July 2024
Step into a pivotal role as a Lead Occupational Health Administrator! My client is seeking a skilled professional to lead their administrative team in managing all aspects of occupational health.
The Opportunity
This is a once-in-a-career opportunity for an exceptional occupational health professional to join a clinically led business, the industry-leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. Supporting over 80,000 organisations and 13 million lives across the UK & Ireland, they have been recognized as one of The North West’s Top 100 Best Companies to work for and Top 10 in Health & Social Care.
The Role
You will support the Occupational Health manager in achieving objectives, ensuring client responses meet SLA standards. Reporting to the manager, the role is suited to someone with administrative experience, responsible for monitoring KPIs, conducting quality assessments, and ensuring team compliance with clinical governance.
Day-to-Day Responsibilities
* Ensure all individual and team KPIs are adhered to daily, weekly, and monthly.
* Conduct regular catch-ups, participate in monthly meetings, reviews, and 1-1s.
* Liaise with the occupational health manager for feedback and improvements.
* Perform quality assessments and provide feedback to administrators.
* Investigate complaints and liaise with clients and service managers regarding service issues.
* Manage team absence, sickness, and lateness, ensuring proper documentation.
* Accurately enter clinical data daily into a secured CRM system.
* Manage ongoing Occupational Health referrals to meet SLAs.
* Coordinate with employers, employees, and practitioners on administrative queries.
* Collaborate with other departments to support business growth.
* Follow ISO and SQOHS policies to maintain quality and compliance.
* Perform additional tasks as assigned by management.
Qualifications and Skills
* Excellent organizational skills with the ability to prioritize and meet deadlines.
* Proven track record of exceeding KPIs and targets.
* Strong written and verbal communication skills.
* High computer literacy (Word, Excel).
* Experience in communication with management.
* Ability to work independently and maintain confidentiality.
* Experience in data entry, scheduling, and diary management.
Benefits
* 25 days’ holiday plus bank holidays, with increases after 2 and 5 years.
* Day off on your birthday.
* Health and wellness benefits, including private medical insurance after 5 years.
* Retirement plans, life insurance, and profit sharing schemes.
* Additional schemes like season ticket loans, cycle to work, and employee assistance.
* Weekly social events and company incentives.
Why Join Our Team?
If you enjoy challenges, have enthusiasm for learning, and thrive in a fast-paced environment, this is an excellent opportunity. The company invests in training and development to support your career growth. If you're ambitious, focused, and a confident communicator, you'll find unlimited opportunities here.
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