Join Our Community Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career? If so, this could be the opportunity for you. The Role Permanent, 35 hours a week Scope's Surbiton shop - 82A Victoria Road, Surbiton KT6 4NS Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT on Monday 13 April 2026. As Assistant Shop Manager at Scope’s Surbiton shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team. You will: Assist in the management of the shop operations Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers. Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers. Actively promote Scope and its services within the community. Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms Help the team deliver excellent customer service. Deputise for the shop manager in their absence. For more information about the role’s responsibilities and the skills and experience required, please use the Full job description Please include examples in your application that show how your skills, experience, and values match the person specification in the job description. About You We’re looking for someone who has: Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments Experience working in a target-driven environment, with a focus on achieving sales or performance goals Experience of working in a fast paced environment A team player with strong work ethic Strong communication and interpersonal skills IT literacy and numeracy skills We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people. Working in Our Shops Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families. Shop Hours Scope shops are open every day. Some weekend and Bank Holiday cover is needed. Full-time: 35 hours per week, five days out of seven Part-time: Weekly hours on a seven-day rota Additional information You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship. Anonymised applications We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form. Our values Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds. Our promise to disabled people We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme). If you need any changes or support during the recruitment process, please email recruitment@scope.org.uk. You can also find more details about asking for adjustments at interview on our website. Important to know You must meet all the essential requirements listed in the job description. If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria. Equality, Diversity and Inclusion (EDI) EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website. Benefits 35 days holiday Pay progression at 6 months and 2 years Company pension Excellent training and career development Strong colleague networks (disability, race, LGBTQ, gender, social mobility, carers, young people) Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more Long service awards and employee recognition awards Link to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UK One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information go to www.scope.org.uk How to apply Click the apply button to create an account and complete your application form. IND Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .