Overview
We are seeking a highly skilled and experienced Facilities Manager to join our property management team. The successful candidate will be responsible for providing top-tier facilities services to occupiers across our clients managed properties, adhering to JLL's best practice standards while understanding and supporting the business objectives of our investments.
Team Structure: Reports to Senior Facilities Managers (SFM). May supervise Assistant Facilities Manager(s) (AFM). The FM may have line management responsibilities for AFM in the region and will work closely in a number of virtual teams within Property Management including Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Lead.
Reporting to the Senior Facilities Managers (SFM), the FM is expected to work within the team structure and collaborate across relevant stakeholders to deliver facilities services in line with investment objectives.
What this job involves
The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL.
What your day will look like
Facilities Management
* Deliver operational facilities-related client KPIs as outlined in the Property Management Agreement (PMA)
* Implement Instinct customer experience initiatives across the portfolio
* Serve as the primary point of contact for occupiers regarding day-to-day building operations
* Liaise with Surveyors on occupier matters that may impact valuation/investment considerations
* Adhere to established procedures for out-of-hours cover and emergencies
Financial Management
* Prepare and monitor service charge budgets
* Conduct quarterly variance reporting and service charge reconciliation
* Administer non-recoverable budgets
Compliance and Risk Management
* Ensure compliance with health and safety regulations and best practices
* Address risks identified in independent Risk Assessments
* Implement JLL's Socially Responsible Management program, including environmental and sustainability policies
* Maintain, test, and implement disaster planning procedures
* Organise and coordinate fire evacuation and bomb drills
Technical Operations
* Maintain familiarity with all building systems (HVAC, mechanical, electrical)
* Ensure proper maintenance contracts are in place as per O&M manual requirements
* Collaborate with building surveyors, architects, and consultants on major works
* Identify and arrange minor planned works
Contractor Management
* Procure supplies and services in accordance with JLL's PAM procurement program
* Monitor contractor performance against agreed standards
* Prepare site regulations and issue work permits for contractor activities
* Regularly assess and enhance the quality of services provided on-site and implement improvements
Documentation and Reporting
* Maintain proper site records and routine correspondence
* Develop and maintain occupier handbooks
* Assist in insurance claim submissions and manage related works
Property Portfolio Management
* Monitor vacant/void properties in conjunction with client insurance policies
* Establish regular site inspection programs
* Ensure readiness for property sales and assist with due diligence enquiries
* Address emergencies and urgent issues promptly, managing outcomes effectively
Required Skills & Experience
* IWFM / BIFM qualification or similar in facilities operational management
* IOSH Qualification
* Proficient in IT systems relevant to property management
* Strong commercial awareness and ability to identify business improvement opportunities
* Excellent stakeholder management skills
* Previous experience in the property industry or similar business line, with client-facing experience
* Change advocate with a drive to support operational business improvements
* Strong organisational and communication skills (both verbal and written)
* Results-driven mindset
* Thorough understanding of Health & Safety and Compliance requirements (ISO14001 and ISO45001)
* Solid knowledge of safety, quality, and cost risks in facilities management
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