Desk-Based Account Manager
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Location: Gravesend
Build Relationships. Drive Sales. Shape the Future.
We're looking for a motivated, customer-focused Desk-Based Account Manager to join our fast-paced Packaging & Components team in Gravesend.
This is more than just a sales role-you'll be at the heart of our customer relationships, helping businesses find the right solutions while driving growth and spotting new opportunities. If you enjoy connecting with people, closing deals, and making a real impact, this role is for you.
What You'll Be Doing
Drive Sales & Grow Accounts
Manage a portfolio of existing customers, building strong relationships and ensuring repeat business
Handle incoming enquiries, follow up on leads, and convert opportunities into sales
Identify upselling and cross-selling opportunities across our packaging solutions
Work closely with External Sales Teams to deliver a seamless customer experience
Keep CRM systems up to date with quotes, orders, and customer interactions
Support Marketing & Innovation
Make outbound calls to promote products, campaigns, and new initiatives
Provide valuable frontline insights into customer needs and product performance
Play a role in the development and launch of new products
Collaborate with marketing to bring campaigns to life
Stay informed on market trends, competitor activity, and innovations
Collaborate & Contribute
Work cross-functionally with internal teams to deliver excellent service
Support monthly sales reviews and track performance against targets
Share customer feedback to help shape business decisions
What We're Looking For
Experience in sales or account management (B2B, trade, or packaging preferred)
A confident communicator who builds strong relationships with ease
Commercial awareness and curiosity about market trends
Comfortable working towards targets and KPIs
Organised, proactive, and confident using CRM systems and Microsoft tools
Bonus Points If You Have:
Experience within construction / packaging industry
Worked with end users or distributors
A creative mindset with fresh ideas and solutions
About You
You're proactive, driven, and thrive in a busy environment. You enjoy speaking with customers, finding solutions, and turning opportunities into results. You're a team player who brings energy, ideas, and a positive attitude every day.
What's in It for You?
Company pension plan
Medical cash plan
Long service rewards and enhanced pension contributions
25 days holiday + bank holidays
Free parking
Office perks including coffee, tea & fresh fruit
Why Join Us?
You'll be joining a supportive, growing business where your contribution truly matters. xxuwjjq This is your chance to develop your career, influence customer success, and be part of a team that's always looking ahead.