BMS Service Manager
Location: London (with travel to Colchester office as required)
Salary: £60,000 £70,000 + Benefits
Role Overview
As the BMS Service Manager, you will be accountable for leading the service department, ensuring service excellence, customer satisfaction, and efficient delivery of maintenance contracts. You will take ownership of team leadership, operational control, client relationships, and commercial performance.
Key Responsibilities
Team Leadership
Lead, manage, and inspire a team of BMS Service Engineers
Conduct regular performance reviews and appraisals
Identify training requirements and support professional development
Resolve escalated issues and ensure collaborative team performance
Operational Management
Oversee delivery of Planned Preventative Maintenance (PPM) and reactive service works
Ensure all works meet SLA requirements and quality standards
Monitor engineer utilisation, performance, and efficiency
Ensure compliance with all health and safety regulations
Review and approve service reports and documentation
Commercial & Client Management
Act as primary point of contact for key clients, maintaining strong relationships
Track service revenue, costs, and departmental profitability
Manage contracts, invoicing accuracy, and cost control
Identify opportunities to enhance service offerings and secure additional business
Collaborate with sales and project teams to support growth initiatives
About You
The ideal candidate will bring both strong technical expertise and proven leadership capability. You will be confident in managing service delivery environments and motivated to drive both operational efficiency and outstanding customer service.
Requirements
Extensive experience within the Building Management Systems (BMS) industry
Proven background in service management and/or leadership
Strong technical knowledge of BMS platforms (ideally Trend, Tridium, Siemens or similar)
Excellent communication, leadership, and organisational skills
Commercially astute with a results-driven mindset
Full UK driving licence with willingness to travel as required
Whats on Offer
Highly competitive salary (£60,000 £75,000)
Comprehensive benefits package including health insurance and pension
Company car allowance
25 days annual leave plus bank holidays
Continued professional training and career development opportunities
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