We are looking for a 2nd Line System Administrator to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team.
Responsibilities
* Monitoring ITSM for Incidents
* Monitoring of Mailbox
* Execution of Daily checks, escalating issues to 3rd Line
The applicant must be DV Cleared sole national 2nd Line System Administrator required for high level government account.
Key skills and experience
* ITSM Tooling & Processes
* Effective Communication
Transferable skills and experience
* Event Management Tooling (e.g. SCOM / SolarWinds) – Use of, not Administration
* VMware vCenter – Use of, not Administration
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in System Administration this could be the next opportunity for you.
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