Job Purpose:
To coordinate scheduled PPM's for several key customer accounts in line with service delivery KPIs.
Key Responsibilities & Accountabilities
* Co-ordinating with Engineering Supervisor to ensure that all allocated customer's
PPM/ Sub jobs works have been planned accordingly as per scheduling agreement.
* Contact all sites that require prior notice, and confirm engineer's attendance date
and time. Update engineer's planner accordingly.
* Process task's that have been completed by the engineers into the correct LOC.
* Troubleshoot problems arising with service deliveries and provide solutions or
work-around
* Deal with ad-hoc customer enquiries.
* Work with internal staff to ensure a professional and efficient delivery of the Service.
* Liaise with customers, keeping the customer constantly updated during all stages of
the service delivery.
* Raise relevant paperwork and maintain up to date information on the department's
computer system Opuz.
* Ensure that client process guides are updated regularly for all assigned contracts.
* Collating data as requested by the Service Delivery Manager
Required Skills
* Customer Service Experience
* Excellent communication skills with the ability to deal with internal and external customers
* Excellent data entry and administration skills
* Organisation, planning and priotitisation skills
Benefits
* 37.5 hours per week - 8am-4pm (Monday - Friday)
* 22 Days holiday per year plus bank holidays, offering you additional 1 day leave for birthday after 2 years service
* Mobile Phone
* City & Guilds Affiliated Training Programme
* Private Medical Care or Alternative Cash Plan after 2 years service
* Enhanced Sick, Maternity & Paternity Leave
* 24/7 Employee Assistance Programme
* Employee Discount Scheme - saving up to £240 per month on food & groceries
* Core Values Champions Rewards - peer nomination every quarter with reward vouchers for nominations
* Annual development & review process