The Opportunity
We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive.
This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.
You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities
1. Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
2. Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
3. Handle phone calls and emails, take reservations and accurately manage guest information
4. Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
5. Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
Benefits
6. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
7. Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
8. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
9. Refer a friend scheme from £500 to £1000 per referral.
10. Hospital Plan.
11. Online Health Portal.
12. Eye Care.
13. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
14. Pension Scheme.
15. Free meals on duty.
16. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who Is This Role For?
This role is ideal for someone who:
17. Enjoys working with people and takes pride in making others feel welcome and at ease
18. Communicates clearly, kindly and confidently in a guest‑facing environment
19. Stays calm and organised, even when things are busy
20. Likes being part of a team and contributing to a positive, supportive workplace culture
21. Understands that great hospitality is about connection, care and consistency
22. Wants to develop their skills within a people‑focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
Hotel
The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.
The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.